Service Work Preparator
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today—and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential. It’s time to take engines to a place no one else can.
Welcome to a World of Innovation and Inspiration! Welcome to INNIO!
We are searching for a Field Service Work Preparator for our office in Hinnerup.
Essential responsibilities:
- Serve as the assistant and representative to the Field Service Staff Manager
- Handle all direct and indirect customer contacts in a proactive and professional way
- Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors
- Manage material and Third Party resources in a cost sensitive way
- Trigger units’ BOM updates after service event executions in a timely manner
- Document all service events and triggered tasks within Oracle throughout the process
- Provide support to FS Staff Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
- Create required technical and commercial documentation during operations
- Ensure compliance with quality and EHS guidelines regarding internal and external resources
- Ensure Field Service Technicians meet all process discipline and business standards
- Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
- Review service events to track any unplanned actions/work which must be added
- Provide recommendations for improvement regarding operations initiatives
- Work within the services team to achieve service key performance indicators
- Perform other duties as assigned.
Qualifications:
- Multiple years of experience in preparing service events and supporting of technical supervisors/coordinators required technical equivalent and/or experience in working with Oracle ERP, Microsoft Office applications, technical databases desired
- a Mechanical/ electrical background
- Preferrable Warehouse background
- High school diploma or equivalent and technical business experience as well as a qualification in a technical field is required
- English and local language
- Deep understanding and technical knowledge of the Serving work across all product variants in order to organize and order all necessary servicing parts/ equipment
- Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service,
- technical knowledge and customer service abilities
- Strong written and verbal abilities in English and local language
- Knowledge of Computer systems
